Customer Support

We’re here to help! If you have any questions, need assistance with an order, or want more details about our products and services, our dedicated team is always ready to assist you.

We're Here to Help!

Please fill out the form below, and we’ll get back to you as soon as possible. Your satisfaction is our priority!

Chat with Our Support Team

Our support team is ready to assist you efficiently and professionally. Whether you have inquiries, require guidance, or need assistance, start a chat with us, and we’ll provide the support you need promptly.

FAQ

About Takara Global

What is Takara Global? Takara Global is a Japan-based personal shopping service dedicated to connecting customers worldwide with authentic Japanese products. Our mission is to make Japanese goods and culture easily accessible, fostering meaningful connections across borders.
How does the ordering process work?

Ordering with Takara Global is easy and secure. Simply select your desired item and complete the checkout on our website—no upfront payment required. After checkout, we'll personally confirm your item's availability within 24–48 hours and send you detailed payment instructions. Once we’ve confirmed your payment, we handle everything—from securing your item to shipping it safely to your doorstep.
Can I request products that are not listed on your page?

Absolutely! Our personal shopping service is designed to help you obtain virtually any product from Japan, even if it's not currently listed on our website. If the item is available in Japan and can be shipped to your country, we'll gladly source it for you. Simply visit our dedicated Request a Product page, where you can provide product details and even upload images. Alternatively, feel free to reach out to us via Facebook Messenger. We'll handle everything from there!
What payment methods do you accept?

We accept various payment methods, including PayPal, G-Cash, credit and debit cards, bank transfers (BDO/BPI), and additional payment options depending on your location.
Where do you ship?

We ship globally from Japan.
How long does shipping take?

Shipping times vary depending on your location and the shipping method selected. For deliveries to the Philippines via Japan Post's Express Mail Service (EMS), the average delivery time is approximately 12 to 14 days.
How do I track my order?

Once your order is shipped, we’ll provide you with a tracking number so you can monitor your package's progress.
Returns and Refunds

Due to the nature of our personal shopping service, we are unable to offer returns or refunds. All purchases made through Takara Global are considered final. To ensure your satisfaction, please carefully review product details and confirm your order before completing the transaction. If you have any questions or concerns, we're always here to assist you.
Do you offer refunds?

Refunds are possible only if the item is unavailable or cannot be shipped. We’ll notify you immediately if this happens.
What is the "Japan’s Secret Stash" subscription box?

It’s a monthly treasure box filled with carefully curated Japanese snacks, regional specialties, and a surprise item. Subscribe to explore Japan from the comfort of your home.
How can I contact you for inquiries?

Feel free to reach out to us through the customer support page on our website or message us on Facebook Messenger. Our team is here to assist you with any questions or concerns.
Handling Fees

This covers the service of sourcing, verifying, packing, and coordinating your order from Japan to your destination. It ensures quality, reliability, and smooth delivery.